The right answer.
For every customer.

Resolve the right customer context, company knowledge and communication rules before AI writes the reply.

Book a Business Demo Explore the resolver

See how it works ↓

Built for your existing service stack

Connect the systems that already hold your customer context.

Salesforce

HubSpot

Zendesk

Intercom

SAP

Jira Service

Zoho

Twilio

Slack

Outlook

Gmail

Connect through API to bring customer data in and send the resolved profile to the workflow that writes the reply.

Introducing the Communication Profile Engine

Every customer.
The right context and response.

Different brands, locations and customers need different communication. ToneTranslator finds the deepest relevant profile in your own data layer before the AI call — automatically.

✦

Hotel profile resolverChoose a branch to see the profile change

Profile resolved

Start here Who are we speaking to?

Click one answer on each row. ToneTranslator follows the highlighted route.

🏨 Company identifiedAurora Hotel Group ✓

1Which hotel?

2Who is staying?

3Which profile fits?

4Any relevant context?

CRM, ticket or chatbotMessage + known customer attributes

→

ToneTranslator resolvesOne relevant profile from your data layer

→

AI receives lessOnly the message + compact profile

API-readyConnect any service platform

DeterministicRules resolve before AI

Built to scaleThousands of profiles stay out of the prompt

Multi-brandOne integration, distinct voices

One communication intelligence layer

Turn customer data, company knowledge and communication rules into the right response.

ToneTranslator sits between your systems and the AI. It identifies who the customer is, resolves the relevant knowledge and rules, and sends one precise profile into the reply workflow.

Bring the known context

Use CRM, booking, ticket and account data: customer history, location, preferences, status and the current request.

Match rules and knowledge

Combine company policy, brand standards, property facts, product knowledge, terminology and communication boundaries.

Resolve before the AI call

Deterministically select the deepest applicable profile in your own data layer. Thousands of irrelevant profiles stay outside the prompt.

Generate the useful answer

Create, adapt or translate a response using only the relevant facts, recommendations, tone, language and next action.

How ToneTranslator for Business works

One company. One communication standard.

Your Company Centrally managed

24Employees

3Teams

1Admin

Sales Tone

Company VoiceConfident · Human · Concise · Expert

FormalityProfessional without sounding corporate

Sales ApproachConsultative · Value-led · Never pushy

Preferred LanguageClear, direct and outcome-focused

TerminologyUse “partner” instead of “vendor”

AvoidCorporate jargon · Generic AI phrases · Excessive enthusiasm

Tones can combine company voice, department rules, terminology, market preferences and specific communication behaviours.

Sales

JDMWPN+5

Sales ToneCompany Voice

Marketing

AKLRTS+4

Brand ToneCompany Voice

Support

ALCMRK+6

Customer SupportCompany Voice

Sarah · Account ExecutiveSales Tone

Customer question · Max

Hallo Sarah, kurze Frage: Was passiert mit unseren Daten, wenn wir bis Freitag nicht verlängern?

ToneTranslatorSales ToneCompany voice · Terminology · Customer context

Company answer · in company voice

Hallo Max, danke für Ihre Frage. Ihre Daten bleiben 30 Tage vollständig erhalten und werden danach DSGVO-konform gelöscht. Als Ihr Partner gehen wir die Optionen gerne gemeinsam durch.

Company communication standards applied automatically

0Communications

24Employees

8Tones

Sales Tone38%

Company Voice32%

Customer Support19%

Other11%

Step 1 of 5

01 / 05

Workspace

Your Company

24Employees

3Departments

1Admin

Manage how your organisation communicates from one central workspace.

Sales Tone

Company VoiceConfident · Human · Concise · Expert

FormalityProfessional without sounding corporate

Sales ApproachConsultative · Value-led · Never pushy

Preferred LanguageClear, direct and outcome-focused

TerminologyUse “partner” instead of “vendor”

AvoidCorporate jargon · Generic AI phrases · Excessive enthusiasm

Tones can combine company voice, department rules, terminology, market preferences and specific communication behaviours.

Sales

8 employees

JDMWPN+5

Approved Tones

Sales ToneCompany Voice

Customer question · Max

Hallo Sarah, kurze Frage: Was passiert mit unseren Daten, wenn wir bis Freitag nicht verlängern?

ToneTranslatorSales ToneCompany voice · Terminology · Customer context

Company answer · in company voice

Hallo Max, danke für Ihre Frage. Ihre Daten bleiben 30 Tage vollständig erhalten und werden danach DSGVO-konform gelöscht. Als Ihr Partner gehen wir die Verlängerungsoptionen gerne gemeinsam durch.

Company communication standards applied automatically

0Communications

24Employees

8Tones

Sales Tone38%

Company Voice32%

Customer Support19%

See how communication standards are being used across your organisation.

Interactive workflow example — illustrates how ToneTranslator for Business works, not the final product interface.

Book a profile-mapping session

Communication profiles

One resolved profile. Every relevant rule and fact.

A useful reply depends on more than tone. ToneTranslator combines how your company communicates with what it knows about the customer, the property or product, the current situation and the action that should happen next.

Profiles inherit from the company, brand, location and customer segment, then add case-specific knowledge. The final result is both on-brand and operationally useful.

Company

Company foundation

Core voice, approved terminology, policies, promises, prohibited claims and company-wide knowledge.

Brand or location

Local knowledge

Property details, services, availability, regional language, local policies and brand-specific standards.

Customer

Known customer context

Preferences, household or account details, language, loyalty, purchase or booking history and relevant entitlements.

Current situation

Case-specific action

The current question, ticket history, urgency, sentiment, recommended solution, escalation rule and next best action.

Core capabilities

The intelligence behind every customer communication.

Build, resolve and apply the exact combination of knowledge, context and communication rules each interaction needs.

🌳

Hierarchical profiles

Inherit from company, brand, location, segment and customer, then override only what changes.

👤

Customer context

Use known preferences, history, status, entitlements and the current conversation.

📚

Knowledge and policies

Attach approved facts, product or property knowledge, policies and operational boundaries.

◎

Pre-AI resolution

Select the relevant profile in your data layer before the model receives the request.

⚡

Reply automation

Generate new replies or adapt existing text with the resolved answer, tone and next action.

🌍

130+ languages

Preserve meaning, company terminology and resolved customer context across markets.

↔️

Enterprise API

Connect customer service, CRM, ticketing, chatbot and AI-agent workflows to the resolver.

🛡️

Central governance

Manage profiles, versioned rules, access and usage without rebuilding every AI workflow.

Pricing

Start with one workflow. Scale the intelligence layer.

Map your profiles, connect your systems and prove the value on a real customer journey.

For Businesses

For teams

Communication Profile Engine

A centrally managed layer for hierarchical profiles, customer context, company knowledge and AI-ready communication rules.

Business

Custom pricing

✓ Hierarchical profile builder

✓ Customer and account context

✓ Company knowledge and policies

✓ Terminology, tone and language rules

✓ Deterministic pre-AI resolution

✓ Generated and adapted replies

✓ API and service integrations

✓ Managed onboarding and governance

Book a Business Demo

For business enquiries, please contact sales@tonetranslator.tech

A ToneTranslator product for individuals

ToneTranslator Personal

Your personal translation app, on every device.

Create custom Tones and use MyVoice to capture how you naturally communicate — then translate text and documents across 130+ languages without losing what makes your voice yours.

Open onWeb Download foriOS Download forAndroid

Choose your personal plan.

The personal app is a separate ToneTranslator product for individual translation, documents and custom Tones.

Give every customer the right answer. With the right context.

Tell us about one customer journey, the data you already hold and where replies are created. We can start with a practical profile map.

Prefer to write?info@tonetranslator.tech Want to talk it through?Book a profile-mapping session

The right answer.For every customer.

Connect the systems that already hold your customer context.

Every customer.The right context and response.

Turn customer data, company knowledge and communication rules into the right response.

Bring the known context

Match rules and knowledge

Resolve before the AI call

Generate the useful answer

One resolved profile. Every relevant rule and fact.

The intelligence behind every customer communication.

Start with one workflow. Scale the intelligence layer.

Your personal translation app, on every device.

Choose your personal plan.

Give every customer the right answer. With the right context.

The right answer.
For every customer.

Every customer.
The right context and response.